I’ve never made an announcement for another author on my blog such as this, so it IS something new! But, I felt this was important as if there are any of you who might have purchased this book, you’ll know what to expect and if you have not, but if you ever get this sort of email from Amazon for a book you have purchased you’ll understand it and know what to do with it.
The short of it is, and I’ll post her words below, but here it is a nutshell:
An author named Jamie McGuire self-published her book Beautiful Disaster (this is normal, self-publishing on Amazon is what I do, too) and this book was later picked up by a publisher (also possible, not the norm, but possible).
Now that a publisher has bought her rights, and republished the book, Amazon has sent out mass emails to everyone who’d purchased a copy of the self-published version at 3.99 offering them a full refund, plus the difference of what the old copy cost and the price that the publisher is charging: $7.99. But Amazon is not the one paying this, the author is. Just to give you an idea, she is now paying $8 to anyone who requests a refund, even though she only earned $2.75 on each of those sales in the first place. Where is the money coming from? It is being deducted from book sales she’s earning on her other books that she’s self-publishing.
Is it necessary to return the book and get a refund? Absolutely not. Amazon Customer Service has confirmed that if you bought the self-published version it will stay on your device and in your virtual library. It will not go away.
So, the author, and understandably so, is asking that if you bought a copy of her book Beautiful Disaster that you not request a refund/return it. There is nothing wrong with your copy.
Here are her own words in a note she posted to Facebook last night:
I have looked into this as best I can, but being a Saturday, Amazon isn’t responding.
It appears that Amazon has sent a mass email to everyone who’s ever purchased the self-published version of Beautiful Disaster. They are encouraging readers to request a refund. When asked why they are offering this refund, Amazon customer service has given several different reasons, the most common is problems with content. THERE IS NO PROBLEM WITH THE CONTENT OF BEAUTIFUL DISASTER, and it makes no sense for them to encourage a refund for a book that has already been read and enjoyed 6+ months later, but that is the only information I have for now.
Customer service admits that if you do NOT get the refund, your copy of BD will NOT be affected. If you get a refund, they are offering to reimburse the $4+ difference it costs to purchase the $7.99 version, but what they aren’t telling you is that **I** am paying for every refund.
Last week, I sent an email to Amazon asking why the self-published version of my book is still experiencing returns. Returns are only allowed for up to 7 days after purchase. 6 months after the self-published version of Beautiful Disaster went off-sale my account was still seeing negative amounts for returns. I’m not going to assume the reasons behind this mass email, but it appears that Amazon customer service is now encouraging these returns.
I was not notified of this. This email has nothing to do with my publisher Atria books. If you do not get a refund, your copy of BD will not be affected. If you do, the refund will show as a negative amount in my Amazon KDP author account. Because BD is no longer available, this money will be taken out of my Providence sales.
In other words, this is very bad, and I have no idea why this is happening. Please do not return your copy of BD, and please help me spread the word to not return your copy of BD.
I will let you know what else I find out from Amazon. In the meantime, your support has brought me to tears. I love you all. ♥
Could this happen with other books? I guess so. I never thought about it before as I’d never heard of it happening. But it could, so even if you do not have this particular book, and you get some sort of email from Amazon about returns and refunds, please remember this. Also, if you did buy this book, I’d encourage you not to return it and if you know anyone else who might have a copy, let them know what’s going on, too, please.